Casino Welcome Bonus
We have compiled a list of our FAQs (Frequently Asked Questions) at All Star Slots for your convenience should you have any queries regarding setting up an account, depositing and withdrawing from our online casino, technical requirements and our bonuses. Hopefully you will find an answer to your questions here, but if you don’t please contact our customer service team via email, phone or live chat and they will be able to give you all the information you require.
Credit/debit card deposits
We can receive credit and debit card deposits from any country between a minimum value of $35 and a maximum of $1000. Some banks and creditors may make an international charge and depending on processing there may also be currency conversion applied.
Secure payment voucher
Payment vouchers can be purchased using a credit or debit card by residents of the USA only. Only MasterCard and VISA cards are accepted. The secure voucher option can only be used via the cashier section of the casino lobby. A new depositor can make no more than three per day following which two deposits can be made per day using a MasterCard and five using VISA. Some players may be eligible for these limits to be lifted. Please contact our support team via livechat, phone or email for further details.
We don’t accept ECO Payz deposits from residents of the USA or Spain. ECO Payz wallets may only be funded with VISA cards.
We don’t accept Neteller deposits from residents of the USA, Canada or Singapore. Residents of South Africa won’t be able to deposit using Neteller, as it does not support the Rand currency.
We don’t accept Skrill deposits from residents of the USA, Canada, Singapore, Germany or Spain. Skrill accepts payment from AMEX, VISA, MasterCard and JCB.
There can be a number of reasons why a deposit may fail and actions you can take.
If you have a deposit fail we recommend you try using an alternate card for the payment, or see the alternate payment options in the cashier section of the casino lobby.
Deposits may fail if the player’s bank declines a transaction, they have too many failed deposit attempts, they don’t pass the 3D secure or ID checks. Some prepaid cards are immediately declined. It is advised that you contact your bank or card company for more information.
If you are having any problems making a deposit to All Star Slots we advise you contact our customer service department via email, phone or instant chat.
These are only available for USA residents only, are processed within 5 working days and incur a $40 fee. The minimum withdrawal via bank transfer is $35 and the maximum $5000.
These are only available for USA residents and excluding the states of Washington, Maryland, Hawaii and Alaska, are processed within 5 working days and incur a $25 fee if under $750 is withdrawn. The minimum withdrawal via courier cheque is $350 and the maximum $2500. Only one withdrawal via check allowed per week from all of the casinos in the BeSoftware Group. You need to have a bank account to cash the cheque and can’t use ATM or cash in place methods.
Withdrawals to a credit or debit card account take three to five working days to process and incur a $9 fee. The minimum withdrawal amount to credit/debit account is $50 and the maximum is $4999. Only two transactions per week allowed per customer.
Wire transfer withdrawals are not available to the USA. Withdrawals via wire transfer take five working days with a minimum of 300 currency units and a maximum of 5000.
NETeller withdrawals are not available to the USA, Canada and Singapore. Customers in South Africa can use NETeller for withdrawals, but the cashier will convert their withdrawal from Rand to USD. NETeller withdrawals are transferred instantly at with no fee. The minimum NETeller withdrawal is 20 currency units and the maximum is 5000.
Skrill withdrawals are not available to the USA, Canada, Singapore, Germany or Spain. Skrill withdrawals are transferred instantly with no fee. The minimum withdrawal is 20 currency units and the maximum is 5000.
ECO Payz withdrawals are not available to the USA or Spain. There is no fee for the transfer and the minimum amount is 20 currency units and maximum is 5000 which is done instantly.