Fair Gaming

All Star Slots operates with full transparency regarding game fairness and payout rates. Our games are independently tested and our actual performance is verified quarterly by iTech Labs, with results published for review.

Independent Certification

Random Number Generation (RNG)

Our game providers' Random Number Generators are certified by Gaming Laboratories International (GLI) to ensure all game outcomes are genuinely random and cannot be predicted or manipulated. Game results are determined by certified RNG systems before being displayed to players.

Return to Player (RTP) Verification

iTech Labs conducts quarterly audits of our actual payout data across all games, comparing real-world results against published RTP percentages. These audits verify that games perform as specified over millions of actual game rounds.

Quarterly RTP Reports

We publish our iTech Labs RTP verification certificates each quarter, providing transparent proof that our games deliver the expected payout rates.

Understanding RTP

Return to Player (RTP) represents the percentage of all wagered money a game returns to players over time. For example, a 96% RTP means that for every $100 wagered across millions of spins, the game returns $96 to players and retains $4 as house edge. Important: RTP is calculated over millions of game rounds. Your individual session results will vary significantly from the published RTP. Short-term volatility is normal and expected in random games.

Your Play History

Your complete transaction history is available in your account at any time, including all deposits, withdrawals, and bonus activity. Detailed game-level information (individual game rounds, bet amounts, and results) is maintained on our secure servers and can be requested from our customer support team at any time.

Dispute Resolution

If you believe a game round produced an incorrect result:

1. Note the game name, date, and approximate time

2. Contact our customer support team via Live Chat, email, or phone

3. We will retrieve the complete server log for that game round

4. Server logs record the exact game state, and result for every round

5. We will provide you with the technical details of the disputed round

All game outcomes are final as determined by certified RNG systems. However, technical errors (display glitches, disconnections, etc.) can occur and will be corrected based on server records.

Questions About Fair Gaming

Our customer support team is available 24/7 to answer questions about game fairness, RTP verification, or to help you review your play history.